Yamanaka Onsen Yubatake Inn "HANATSUBAKI"

Telephone reception hours

 Relaxing guest room image

FAQ Frequently asked questions and answers

Accommodation questions

What is the reception time for reservations?

Reservations and inquiries by phone are accepted from 9:00 to 18:00.
Online reservations on the website are available 24 hours a day.

What are the check-in and out times?

Check-in is at 15:00 and out is at 11:00.

When will the cancellation fee be charged?

It will change depending on when you contact us for cancellation.
2 to 3 days before your stay: 50%
The day before your stay: 80%
On the day of accommodation: 100%
Or no contact: 100%
* % Of accommodation fee

Can I use a credit card?

Credit cards are VISA, JCB, American Express, Diner's Club, Master Card, and DISCOVER.

Can I make a prepayment?

Yes, prepayment is possible. We will inform you of the bank transfer, etc. if you can make an order after booking is completed.
Please be assured that prepaid trips have increased in recent years, including gift trips.

Hot spring questions

How many baths are there?

There is a large public bath, one for men and one, one open-air bath, one for men and one for men, and a mixed bathing open-air bath “Yubatake” (two women-only open-air baths, twelve mixed-bath outdoor baths).

Until what time can the bath be used?

Big bath 15: 00 ~ 24: 00, next 5: 00 ~ 10: 00
Outdoor bath 15: 00 ~ 23: 00, next 6: 00 ~ 10: 00
Open-air bath "Yubatake" 15: 00 ~ 23: 00, next 6: 00 ~ 10: 00

Can I take a day trip bath?

We are currently discontinuing it for the time being to prevent coronavirus infection.

Dining questions

Where is the dining place?

Dinner and breakfast are on the ground floor.

What is your meal time?

Dinner is from 18:00 to 20:30. The breakfast is from 7:00 to 9:30.

I have allergies and poor ingredients. Is that okay?

Yes, allergies will be changed. Please tell us at the time of booking.
However, please note that the contents of the ingredients to be changed are up to us.

Sightseeing questions

Please see this page for sightseeing.

Can you walk to Yamanaka Onsen (Yuge Kaido)?

It takes about 20 minutes to walk. If you apply at the front desk, we will send it free of charge.
Please feel free to tell us.

Other questions

Are there banquet halls and meeting rooms?

Yes, there are both.
The banquet hall can accommodate up to 35 people and the conference room can accommodate up to 50 people.
If you wish to use it, please ask for availability of the banquet hall (meeting room) when making a reservation or making an inquiry.

Do you have a wheelchair?

Yes, there is. There are two wheelchairs at Hanabsubaki, so please tell us at the time of reservation or check-in.

Is there a parking lot?

Yes, there is free parking (80 cars can be parked).

Can you keep my luggage?

On the day of your stay, we can store your luggage before check-in.
Please contact us for luggage storage and delivery before the day of stay.

Is there a vending machine?

Yes. There is a vending machine for soft drinks, alcohol, ice cream, cigarettes and cup noodles on the 2nd floor.

Is there a place to eat dinner?

I'm sorry. Not in the hall.
There is Yamanaka Onsen main street about 10 minutes by car, and there are izakaya, Chinese restaurant, okonomiyaki shop, etc.

Can I play table tennis?

Yes, there is a table tennis corner.
Please contact the front desk when using.
One hour 500 yen・Business hours: 15:00-23:00

Can you pick me up?

Advance reservations are required.
Similarly, advance reservations are required, but we will pick you up at Komatsu Airport.
If you would like to pick you up at Komatsu Airport, please let us know your arrival time.

Click here for information on the free shuttle bus